FAQs

What is a blind box?

"Blind box" means that customers cannot identify which exact product of the series that they purchase before opening it. A regular edition will be replaced if the secret edition appears in the whole set.

We cannot guarantee you will get the secret edition: The number of products in each series varies, and obtaining the secret edition is completely random.

We also cannot guarantee you will receive a specific product: The products you receive are random, and we cannot determine in advance which one you will get.

Customers must carefully choose which product or series of blind boxes they wish to purchase.We do not offer any refunds or replacements for changes of mind regarding your purchase.

What is the return policy?

1. Due to the unique nature of the products, we do not accept returns or exchanges unless there is a quality issue.

2. Please record an unboxing video when opening the package to protect your rights.

3. If you encounter any issues, please provide the video and contact customer service within 14 days of receiving your order.

4. Return shipping fees are the responsibility of the customer, unless the item is damaged or incorrect.

Can I cancel my order?

Orders can be cancelled before they are shipped.

To request a cancellation, please contact us as soon as possible at service@recoopbuy.com with your order number.

Once the order has been shipped, it can no longer be cancelled and will fall under the return policy above.

Where will my order be shipped from?

Your order will be shipped from WA, United States.

Where do you ship to?

Currently, we only ship to locations within the United States.

What is the turnaround time?

Standard shipping takes 3-6 days. The turnaround time is typically 3-5 business days, but it may take longer during busy periods.